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In my last blog, I set the stage for the IT Transformation Storymap and provided an overview of what it means when we talk about IT Transformation today. In this post, I will further discuss how IT must transition from being a systems integrator to being a service broker. Many IT organizations are faced with the challenge of remaining relevant to the business, because if they don’t the business will go ahead and find a new provider. This can lead to shadow IT and dissatisfied customers. IT becoming a service broker allows a business to get the services they need from the provider that it makes the best business sense to source from. For many of these services, the best provider will be their internal IT organization. For others, it might be providers from outside the firewall. IT not only needs to become a service provider, but it also needs to provide access to other providers utilizing the same processes, policies, and procedures regardless of To combat shadow IT, sometimes IT needs to provide access to services that are being delivered from outside of the data center, simply because it makes business sense from a cost, functionality, or compliance perspective to do so. EMC has advanced cloud suitability platforms to provide an understanding of what applications can optimally run where and therefore boost operational efficiency. IT as a Service Broker is a more concrete concept than IT as a Service.
That’s another reason why this is so important. The key is to understand what workloads can live where and which service providers the business should be granted access to. The concept is that you want to define the policies and blueprints before you go out and start matching those to service providers.
You now have this concept of being able to provide access to multiple providers, utilizing the same policies and processes. You can also now take a look at, for each workload, what the business justification is for running them wherever. You’re also cutting down on shadow IT because, for example, if it makes sense to move something off to Amazon Web Services, you’re going to do that while still applying your own policies and processes. Everything from IT as a Service Broker comes through one portal. In order for this to be successful, you need to have that unified portal that is reflective of everything in the service catalog and a group of service providers who are capable of delivering according to your policies and processes.
To learn more about the services EMC offers to enable clients to become a broker of services to the business, click here.
The post How Can IT Transition From a Systems Integrator to a Service Broker appeared first on InFocus. |
