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Yep, I play Pokémon Go. I take joy walking around the neighborhood and in strange towns catching a Pinsir, Ponyta, or Growlithe or two (though I have to put up with those pesky Ekans, Paras and Spearows). You see, I play Pokémon Go for …er, um,… research purposes. I can’t help but to imagine how organizations can leverage “augmented reality[1],” the secret sauce behind Pokémon Go, to deliver analytic insights and recommendations to key business constituents in a way that is more direct and actionable (not to mention measurable). In previous blogs (see “Analytics, Meet the User Experience” and “Store Manager Actionable Dashboard”), I discussed how critical it was to the success of your big data initiatives that you identify and understand upfront how to deliver the analytic insights and recommendations in a manner that is actionable (and measurable). Virtual and augmented realities provide yet another mechanism that can be leveraged to deliver analytic insights and recommendations to key business constituents, including your customers and channel partners. Google Cardboard, Google’s virtual reality viewer, when coupled with a smart phone provides an economical platform for the delivery of the analytic insights and recommendations to the key business constituents (see Figure 1).  Figure 1: Google Cardboard Virtual Reality Viewer
For example, let’s say that an organization wants to apply big data (data + analytics) to improve predictive maintenance of their key products. Organizations could leverage these augmented reality and virtual reality platforms in a predictive maintenance scenario to help mechanics, technicians and engineers to know exactly where the problem resides, what specific parts and components fix and with what parts. Heck, the augmented reality solution could even provide the relevant installation and maintenance instrumentations based upon the problem being fixed and the experience and certifications of the mechanic, technician or engineer doing the work (see Figure 2).  Figure 2: Predictive Maintenance Augmented Reality Mockup
The data captured during the installation work could prove invaluable across a number of customer-centric use cases including mitigating warranty liabilities, mitigating substitute and counterfeit part issues that might lead to future safety and performance problems, increasing yield and performance effectiveness, improving customer satisfaction, etc. Summary
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