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I like shopping at Nordstrom. No, I love shopping at Nordstrom. And it recently occurred to me that part of my attraction to Nordstrom is their ability to provide a perfect balance for my shopping experience. One day, I might be in one of their stores, feeling the fabrics and breathing in the joy of […] Author informationThe post Face-to-Face vs. Digital: Finding the Right Balance in Customer Experience is an Art appeared first on EMC Spark. |
