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Celebrating CX Day: Thank You to Our Customers and Partners
2016 has brought significant change for the Dell EMC teams. The integration into our new family of businesses promises new horizons in the IT industry. It is why on Customer Experience Day, we in Dell...
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CX Day 2016 – Big Data, My Data, Your Data – Too Much?
In case you’ve been under a rock recently, October 5th is Customer Experience Day – or CX Day as the trendy people call it . This is a big deal, as it provides a very visible platform to recognize...
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Tips for Unlocking Business Value with Cloud
As I’ve talked about both with customers and in previous blog posts, cloud needs to drive business value. CIOs are not interested in deploying cloud because they read a blog post about it or because...
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The Realm of Threat Intelligence – Attack Scenarios and Use Cases
The three previous blogs in this series have covered Packet Analysis, Log Analysis and Threat Intelligence; this final article aims to bring all of this information into one cohesive solution for any...
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Best Advice for Digital Citizens – Stop. Think. Connect.™
October is kind of a big deal here at RSA. It’s National Cyber Security Awareness Month (NCSAM) and it gives us an opportunity to bring to the general public’s attention to a critical mission that we...
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Is Your Modern Marketing Cloud Infrastructure Vulnerable to Cyber Attacks?
You’ve just launched your new Modern Marketing Platform in the cloud. However, there are several potential problems that marketing teams may not consider when creating a new digital infrastructure in...
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The State of Digital Transformation
Look around and see how dramatically digital technologies are revolutionizing entire industries, enabling new business models while disrupting familiar ways of doing business. Perhaps no industry...
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The Cybersecurity Ransomware Threat and Data Storage Implications
October is National Cybersecurity Awareness Month – the perfect time to learn more about different potential threats, and how to best protect your agency from them. In late August, I participated in a...
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InfoArchive – From Information to Knowledge
Recently I traveled to Pleasanton to work with the InfoArchive team. I arrived late and checked into my hotel. While relaxing and flipping through the TV I stumbled onto an early 90’s Robert Redford...
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Customer Experience Day 2016!
Dell Technologies invites you to join us Wednesday, October 5th, for a truly unique global celebration of our commitment to our customers! Our annual Total Customer Experience Celebration is our...
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The Life Cycle of a Threat Pattern
Applying a structured approach to developing and maintaining significant threat patterns is absolutely key to successfully hunting for the advanced TTPs used by many motivated threat actors. In the...
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The One Thing That Must Not Change: A World Class Customer Experience!
Customer Experience Day – It is great to see the increased focus on this important topic over the past years. Each of us is a customer at some point in time and it’s always impressive how much of an...
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A Message To Customers: CX Day 2016
At Dell Technologies, we have an unwavering focus on putting our customers first. The reality is that you—our customers—have always been the driving force behind everything we do. Our leadership team...
View ArticleClik here to view.
The State of Digital Transformation
Look around and see how dramatically digital technologies are revolutionizing entire industries, enabling new business models while disrupting familiar ways of doing business. Perhaps no industry...
View ArticleClik here to view.
3 Tips to Share, Promote and Celebrate the Customer Experience
Today, October 5, Dell Technologies will join the industry-wide Customer Experience Day (#CXDay), a global celebration of the companies and professionals that create first-class experiences for their...
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The Benefits of a Customer-Centric Culture
Customer Experience can mean different things to different people. In the Marketing world, there’s even a debate about whether a CMO should now be called the Chief Customer Officer. There is also an...
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The Most Important Visitor On Our Premises
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in...
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The Key to a Best-in-class Customer Service Experience
Along with the other members of the executive team, I spend a great deal of time talking with our customers and partners about the future of Dell and Dell EMC and they clearly understand the value we...
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The One Thing That Must Not Change: A World Class Customer Experience!
Customer Experience Day – It is great to see the increased focus on this important topic over the past years. Each of us is a customer at some point in time and it’s always impressive how much of an...
View ArticleClik here to view.
A Message To Customers: CX Day 2016
At Dell Technologies, we have an unwavering focus on putting our customers first. The reality is that you—our customers—have always been the driving force behind everything we do. Our leadership team...
View Article